Lexmark CX942 - Page 402

Gray or colored background
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Depending on your operating system, increase toner darkness
from the Printing Preferences or Print dialog.
Note: You can also change the setting on the printer control
panel. From the home screen, touch Settings > Print >
Quality > Toner D arkness.
b Print the document.
Does gray or colored background appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Perform Color Adjust.
From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Print the document.
Does gray or colored background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may aect the quality of
future print jobs.
b Insert the photoconductor units.
c Print the document.
Does gray or colored background appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 402