Lexmark CX942 - Page 417

Action Yes No
Step 4
a Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may aect the quality of
future print jobs.
b Insert the photoconductor units.
c Print the document.
Do vertical white lines appear on prints?
Contact
customer
support.
The problem is
solved.
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Using the Maintenance Defect Ruler page, measure the
distance between the repeating defects on the aected color
page.
b Replace the supply item that matches the measurement on the
aected
color page.
Photoconductor unit
• 94.6 mm (3.72 in.)
• 37.7 mm (1.48 in.)
Developer unit
• 32.7 mm (1.29 in.)
c Print the Print Quality Test Pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Troubleshoot a problem 417