Troubleshooting
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Troubleshooting
Solving printing problems
Use the following tables to find solutions for printing problems you have encountered. If you cannot
fix the problem, contact the place where you bought your printer. You may have a printer part that
requires cleaning or replacement by a service technician.
Problem What to do
Light or blurred characters. The print cartridge may be getting low on toner. If you do
not have a replacement cartridge, order one now:
1 Remove the print cartridge.
2 Shake it from side to side to use the remaining toner.
3 Reinstall it.
• Make sure you are using recommended print media
(see Media types and sizes).
• If you are printing on special media, for example, card
stock or labels, be sure you selected the correct paper
type in the printer driver.
• The printer detects a print cartridge error. Replace it.
Toner smudges appear on the
front or back of the page.
• Make sure the paper is straight and unwrinkled.
• Replace the print cartridge.
Vertical or horizontal streaks
appear on the page.
Replace the print cartridge.
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