Solving printing problems
80
Troubleshooting
Toner smears or rubs off the
page.
• Try a different kind of paper. Paper designed for
copiers gives the best quality.
• If you are printing on special media, for example, card
stock or labels, be sure you selected the correct paper
type in the printer driver.
• Try changing the media weight to a heavier setting and
the texture to a rougher setting. To change these
settings, install the Local Printer Setup Utility from the
drivers CD (see Using the Local Printer Setup
Utility).
The print is getting light, but the
Toner Low light is not on.
• The Toner Low light does not come on if the 1,500-
page starter print cartridge is installed.
• Remove the print cartridge and shake it from side to
side to use the remaining toner. If you do not have a
replacement cartridge, order one now.
• Replace the print cartridge.
The Toner Low light is on. • Remove the print cartridge and shake it to use the
remaining toner. If you do not have a replacement
cartridge, order one now.
• Replace the print cartridge.
Problem What to do
Error
Paper Jam
Load Paper
Toner Low
Ready/Data
Continue
Cancel
Press Continue
Error
Paper Jam
Load Paper
Toner Low
Ready/Data
Continue
Cancel
Press Continue
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