E-mailing problems
Disabling the “SMTP server not set up” error message
Depending on your printer model, from the control panel, do either of the following:
• Touch > Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > On.
• Navigate to > E‑mail > > E‑mail Setup > > Disable “SMTP Server not set up” error >
> On > .
To prevent the error from happening again, do one of the following:
• Update the
firmware.
For more information, see “Updating
firmware”
on page 45.
• Configure the e‑mail SMTP settings. For more information, see “Configuring the e‑mail SMTP settings” on
page 33.
Cannot send e‑mails
Action Yes No
Step 1
Make sure that the e‑mail SMTP settings are configured correctly.
For more information, see
“Configuring the e‑mail SMTP settings”
on page 33.
Can you send an e‑mail?
The problem is
solved.
Go to step 2.
Step 2
Make sure that you are using the correct password. Depending on
your e‑mail service provider, use your account password, app
password, or authentication password. For more information, see
“Configuring the e‑mail SMTP settings” on page 33.
Can you send an e‑mail?
The problem is
solved.
Go to step 3.
Step 3
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you send an e‑mail?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 189
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