Action Yes No
Step 2
Decrease the incoming fax transmission speed.
a Open a web browser, and then type the printer IP address in
the address field.
Notes:
• View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it
to load the web page correctly.
b Click Settings > Fax > Analog Fax Setup > Fax Receive
Settings > Admin Controls.
c Select a Max Speed setting.
d Apply the changes.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Is the fax print quality satisfactory?
The problem is
solved.
Contact
customer
support.
Scanning problems
Cannot scan from a computer
Action Yes No
Step 1
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the scan job.
Can you send the scan job?
The problem is
solved.
Go to step 2.
Step 2
a Make sure that the cables between the printer and the print
server are secure.
For more information, see the setup documentation that came
with the printer.
b Resend the scan job.
Can you send the scan job?
The problem is
solved.
Contact
customer
support.
Troubleshooting 178
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