Lexmark MX910 Series User Manual

Gray background on prints
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Action Yes No
Step 1
a From the Quality menu on the control panel, decrease the toner
darkness.
b Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
a Remove, and then reinstall the photoconductor unit and the toner
cartridge.
Warning—Potential Damage: Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light can cause print quality problems.
b Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 3.
Step 3
a Clean the charger and the printhead lens.
b Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 4.
Step 4
Replace the photoconductor unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Contact
customer
support.
Horizontal voids appear on prints
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Troubleshooting 303

Lexmark MX910 Series Specifications

General

Brand	Lexmark
Model	MX910 Series
Category	All in One Printer
Language	English