c Press Enter.
• The “Default Gateway” entry is typically the wireless access point (wireless router).
• The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
2 Ping the wireless access point (wireless router).
a Do one of the following:
• In Windows Vista, click ª All Programs ª Accessories ª Command Prompt.
• In Windows XP and earlier, click Start ª Programs or All Programs ª Accessories ª Command
Prompt.
b Type ping followed by a space and the IP address of the wireless access point (wireless router). For example:
ping 192.168.0.100
c Press Enter.
3 If the wireless access point (wireless router) responds, you will see several lines appear that start with Reply
from. Turn off and restart the printer.
4 If the wireless access point (wireless router) does not respond, it will take several seconds, and then you will
see Request timed out.
Try the following:
a Do one of the following:
• In Windows Vista, click ª Control Panel ª Network and Internet ª Network and Sharing
Center.
• In Windows XP and earlier, click Start ª Settings ª Control Panel ª Network Connections.
b Select the appropriate connection from the ones shown.
Note: If the computer is connected to the access point (router) by an Ethernet cable, the connection may
not include the word “wireless” in its name.
c Right-click the connection, and then click Repair.
Mac users only
1 Check the status of AirPort and, if you do not already know it, find the IP address of the wireless access point
(wireless router).
a Click Apple menu ª System Preferences.
b Click Network.
c If necessary, select Network Status in the Show pop-up menu.
The AirPort status indicator should be green. Green means the port is active (turned on) and connected.
Notes:
• Yellow means the port is active but is not connected.
• Red means the port has not been configured.
d From the Show pop-up menu, select AirPort.
e Click TCP/IP.
• The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
• The "Router" entry is typically the wireless access point (wireless router).
Troubleshooting
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