Mac users only
1 Check if the printer folder is on the Finder desktop.
If the folder for the printer is not found on the desktop or was accidentally deleted:
a Go to the Mac OS X drive where the printer software was installed.
b Choose Library ª Printers ª Lexmark ª 2007ª Lexmark 9500 Series folder.
If you cannot find the printer folder, then the printer driver is not installed.
2 If the printer driver is not installed, insert the installation software CD into your computer.
3 Follow the instructions on the computer screen.
Note: You must install the printer driver on each computer that uses the network printer.
CHECK IF PRINTER IS CONNECTED TO THE WIRELESS NETWORK
1 Print a network setup page. See“Printing a network setup page” on page 50.
2 Check to see if “Status: Connected” appears under Network Card.
REBOOT THE COMPUTER
Turn off and restart the computer.
CHECK PRINTER PORTS
Make sure the correct printer port is selected.
Windows users only
1 Do one of the following:
• In Windows Vista, click
ª Control Panel ª Printers.
• In Windows XP, click Start ª Settings ª Printers and Faxes.
• In Windows 2000 and earlier, click Start ª Settings ª Printers.
2 Right-click the Lexmark 9500 Series icon.
3 Click Properties ª Ports.
4 Verify that XXXX_Series_nnnnnn_P1 is selected, where XXXX is the model series number of your printer and
nnnnnn is the last six numbers of the MAC address of your printer.
Note: The MAC address is located at the back of the printer beside the serial number.
5 If USB is selected instead:
a Select the port name from step 4.
b Click Apply.
c Close the window, and try printing again.
Mac users only
1 From the Finder desktop, click Applications.
2 From Applications, double-click Utilities.
Troubleshooting
49
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