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_TROUBLE SHOOTING GUIDE BOOK _
1. Symptom
A phenomenon pop up following message and not run the program during opening Vnet program
as access web page of ACP
21.2. PC Software
■ Checking Method (Flow Chart)
■ JAVA Security Level Setting
Delete Internet temporary file
Delete JAVA temporary le
Flash player Installation
JAVA security level setting
Delete Temporary Internet file
(cookie and temporary file)
Reinstall JAVA Upgrade ACP to the latest version
JAVA Flash Player
Which is interface program
(SUN JAVA or Flash player)
2. Countermeasure
2.1 If you using JAVA7, you can solve the problem through how to set the security level to "medium"
on the [security] tab.
[Start Menu -> All Programs -> JAVA Click -> Configure Java-click]
But if you ever become a concern about security, we recommend that ACP's IP add to excep-
tions listed sites.
2.2 If the ACP's IP changed, add the ACP's IP to exceptions sites again
Input the ACP's IP here.
Ex) http://ACP's IP
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