2-18
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc inserted into BD-HTS
properly?
NO
YES
Make sure the disc has been inserted into BD-HTS properly.
BD-HTS can not read a disc inserted into the unit upside down.
What type of disc is the customer
using?
NO
YES
Determine the type of disc the customer is not able to play.
If the customer is using a store-bought movie BD, then please skip the
next three questions. If it’s a recorded disc, move onto the next question.
Did the customer burn this disc in
a DVD recorder?
NO
YES
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible with
BD-HTS. If the customer initialized a DVD-RW in VR mode, make sure the
owners manual has the RW logo to show compatibility for the VR format.
Did the customer burn the disc in
a computer?
NO
YES
Make sure the customer burned a compatible format (such as VCD,
SVCD, or DivX). Make sure the file meets the specifications required for
BD-HTS to play the disc. Check the owners manual for specifications.
Disc may still not be compatible. Refer customer to section of OM
regarding burned discs.
Has the customer tried multiple
discs?
NO
One disc with the problem is a problem with the disc. BD-HTSs can play
scratched or dirty BDs (DVDs) and not have any issues during playback.
Multiple discs with the issue can mean the lens on BD-HTS needs to
be cleaned. Recommend a lens cleaner. Service BD if lens cleaner was
used.
5-2. Disc Error
The unit displays “disc error” when a disc is inserted into BD-HTS.
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