99 -
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Problem Possible cause Remedy
Despite video or music file being played back,
no sound can be heard.
a) The TV set is set to mute or the volume has
been turned down too far.
b) An audio device that does not exist or that is
not connected is registered in the TV menu
under Connections ט Sound components (e.g.
HiFi/AV amplifier).
a) Increase the volume by pressing the V+
button on the remote control for longer.
This will also cancel any mute setting.
b) Connect up the audio device and switch it
on.
In the Sound components wizard change
back to TV speakers.
Although the file is visible on the media
server, it is not displayed in the MediaPortal.
The file is not made available by your media
server.
Change to your media server. For this, read the
section Media server software on page 103.
A media file that is displayed can not be
played back.
The format of the file is not supported (see also
limitations in section File formats supported on
page 103).
No remedy.
Characters received in the WLAN code of the
wireless router cannot be entered for the
network configuration at the TV set.
The device does not support all special cha-
racters.
Change the WLAN key of the router.
When searching for wireless routers, no
device is found.
The router is not ready for wireless communica-
tion.
Check your wireless router.
Try to make the connection again a few
minutes later.
If with wireless operation there should be any interference such as disruptions during playback or slow reactions by devices to commands, you could
try the following:
- Keep at least three metres distance from microwave ovens, bluetooth devices, mobile telephones and Wi-Fi compatible devices such as printers
and PDAs.
- Change the active channel on the WLAN router.
Troubleshooting
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