Frequently Asked Questions
+Finding the correct .exe file for a gaming-mouse profile
If you're having trouble with profile detection, you may not have the profile associated with the
correct or active game .exe file.
To find the active .exe for a game, you can either:
Associate automatically using a G-Series keyboard with an LCD screen (see
360023243694).
OR
Find the .exe through Windows Task Manager (see 360023243694).
NOTE: You only need to do one of the above if the profile is not associated correctly. If you can
point to the correct .exe when creating a profile, you don't need to do either one.
+Troubleshooting gaming mouse profile detection using Logitech Gaming Software
You can configure your gaming mouse separately for each game or application on your computer
(see 360023406553 for instructions). When a game is launched, the profile associated with it
should activate. Sometimes, the profile doesn't activate properly, which can prevent game-
specific settings from being applied.
When a game profile isn't activating properly:
Try using a Persistent Profile (see answer 360023406553 for instructions).
NOTE: Using a persistent profile will help you determine if the Logitech Gaming
Software is working properly.
Make sure the correct .exe file is selected for the game (see answer 360023406553 for
help).
Check that both the single player and multiplayer .exe files have profiles (see
answer 360023406553 for help).
+Troubleshooting mouse button assignments and macros using Logitech Gaming
Software
When your button assignments and macros aren't working the way you configured them, the
problem usually has to do with the active profile.
Here are some ways to try and resolve this issue:
Lock the profile while the game is running (see answer 360023406013 for instructions).
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