Limited Warranty
comparable replacement part(s) purchased from
Lutron as provided below:
Replacement parts for the System provided by
Lutron or, at its sole discretion, an approved vendor
may be new, used, repaired, reconditioned, and/or
made by a different manufacturer.
EXCLUSIONS AND RESTRICTIONS
This Warranty will be void, and Lutron and its sup-
pliers will have no responsibility under this Warranty,
if Lutron or its representatives cannot access any
components of the System to inspect, diagnose
problems with or repair the System or any of its
components as a result of concealment or
inaccessibility of such components within a
building structure.
This Warranty does not cover, and Lutron and its
suppliers are not responsible for:
1. Damage, malfunction or inoperability diagnosed by
Lutron or a Lutron approved third party as caused
by normal wear and tear, abuse, misuse, incorrect
installation, neglect, accident, interference or
environmental factors, such as (a) use of incorrect
line voltages fuses or circuit breakers; (b) failure to
install, maintain and operate the System pursuant
to the operating instructions provided by Lutron
and the applicable provisions of the National
Electrical Code and of the Safety Standards of
Underwriter's Laboratories; (c) use of incompatible
devices or accessories; (d) improper or insufficient
ventilation; (e) unauthorized repairs or adjustments
or alterations; (f) vandalism; (g) an act of God,
such as fire, lightning, flooding, tornado,
earthquake, hurricane or other problems beyond
Lutron’s control; or (h) direct exposure to corrosive
materials.
2. On-site labor costs to diagnose issues with, and
remove, repair, replace, adjust, reinstall and/or
reprogram the System or any of its components.
3. Components and equipment external to the
System, such as, non-Lutron lighting and
automation systems; building wiring audio-visual
equipment; and non-Lutron time clocks,
photosensors and motion detectors.
4. The cost of repairing or replacing other property
that is damaged when any System does not work
properly, even if the damage was caused by the
System.
SCOPE
This limited warranty (“Warranty”) covers the
Lutron supplied (a) Sivoia
® QS Shade System
(“Sivoia
® QS Shade System”), (b) Sivoia QED®
Shade System (“Sivoia QED® Shade System”),
(c) manual shade system and (d) alternating
current or a/c shade system (each of the forego-
ing being a “System”). Customer acknowledges
and agrees that use of the System constitutes
acceptance of all terms and conditions of
this Warranty.
LIMITED WARRANTY
Subject to the exclusions and restrictions
described below, Lutron warrants that each
System will be free from manufacturing defects
from the date of shipment by Lutron for a period
of (a) one year as to the wall controls, interfaces
and system accessories of the Sivoia QS Shade
System (“External Sivoia QS Components”) and
(b) eight years as to the other Systems and the
Roller Shade EDU, shade fabric and shade hard-
ware of the Sivoia QS Shade System. If any
manufacturing defect exists in the External Sivoia
QS Components, so long as Customer promptly
notifies Lutron of the defect within the one year
warranty period and, if requested by Lutron,
returns the defective part(s), Lutron will, at its
option, either repair the defective part(s) or pro-
vide comparable replacement part(s). If any man-
ufacturing defect exists in any of the components
of a System other than the External Sivoia QS
Components, so long as Customer promptly noti-
fies Lutron of the defect within the eight year war-
ranty period and, if requested by Lutron, returns
the defective part(s), Lutron will, at its option,
either repair the defective part(s) or issue a credit
to the Customer against the purchase price of
Number of Years from Date
of Shipment
Up to 2
More than 2 but not more
than 5
More than 5 but not more
than 8
More than 8
Percentage of Cost of
Replacement Parts Credited
by Lutron
100%
50%
25%
0%
Sivoia® QS roller 64TM Dual Mount Installation instructions
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