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Scenario 3
ISSUE
I have a remote and a PowerView® Hub. I was able to Discover my PowerView® window treatments
using the App, but now I cannot operate any window treatments from the App.
Cause Solution
The mobile device running
the PowerView® App is
connected to the wrong
home Wi-fi network.
1. CLOSE OUT of the PowerView® App.
2. CHECK the Hub’s and Wi-fi router’s connections.
Make sure both have power and are properly connected to one another.
3. ACCESS the mobile device’s settings.
Ensure that the mobile device is connected to the same home Wi-fi network as
the Hub.
4. In the App, CONNECT to the correct Hub.
The window treatment(s)
in question does not have
power.
1. RECONNECT power cords, change batteries, etc. as necessary. CHECK all wires and
cables for loose connections. VERIFY that correct power supply is being used and is
plugged in. REPLACE batteries if needed.
2. PRESS and RELEASE the Manual Control button on the headrail to operate the
shade, running it up or down.
There is more than one
PowerView® Shade Network
in the home.
1. VERIFY that all PowerView® components are paired to the same PowerView® Shade
Network.
A. PLUG IN repeater(s) and the PRESS the Open button on the remote.
If the green light in the repeater flashes, the remote and repeater(s) are on the same PowerView®
Shade Network
If the green light in the repeater does not flash, this indicates that the repeater is not paired to the
same PowerView® Shade Network as the remote.
2. REPEAT for all remotes.
B. PLUG IN repeater(s); OPEN the PowerView® App; and TAP Discover Shades in
the Shades tab screen.
If the green light in the repeater flashes, the Hub and repeater(s) are on the same PowerView® Shade
Network.
If the green light in the repeater does not flash, this indicates that the repeater is not paired to the
same PowerView® Shade Network as the Hub.
3. Clear the programming on each of the window treatment(s) in question. PRESS
and HOLD the Manual Control button on the headrail for 12 seconds. The shade will
jog once at six seconds then again at 12 seconds.
4. PAIR any remotes not currently networked with the Hub to the Hub.
Pairing a Remote to a Hub
5. GROUP the window treatments in question to the newly networked remotes, as
desired.
Joining a Shade to a Group
6. OPEN the App.
7. DISCOVER all the shade(s) in the App.
Discover Shades
ISSUE continued...
I have a remote and a PowerView® Hub. I was able to Discover my PowerView® window treatments
using the App, but now I cannot operate any window treatments from the App.
Cause Solution
A 12-second reset has been
performed after window
treatment(s) were Discovered
in the PowerView® App,
erasing all programming
information at the window
treatment.
1. TAP Delete Shade in the Shade Edit screen in the PowerView® App to delete the
window treatment(s) in question.
2. TAP Discover Shades to Discover the window treatment(s) in the Shades tab.
Discover Shades
3. GROUP the window treatment(s) in question to the newly networked remotes, as
desired.
Joining a Shade to a Group
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