FOR SERVICE TECHNICIAN’S USE ONLY
26
TROUBLESHOOTING GUIDE
NOTE: Always check for Faults and Error Codes first. Some tests will require accessing components.
See figures 7 & 8 for Component Locations. For detailed troubleshooting procedures, refer to “Troubleshooting Tests.”
Problem Possible Cause Checks & Tests
Poor Wash Performance
Please see “Quick Start
Guide”
Oversuds. 1. Verify use of HE detergent.
2. Excessive detergent usage.
Load is Tangling. 1. Washer not loaded properly.
2. Perform Service Calibration.
Incorrect water level. 1. Perform Service Calibration.
2. See TEST #2: Valves.
3. See TEST #6: Water Level.
Clothes wet after cycle is complete (not water
saturated, but very damp).
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in tub sump.
4. Weak suspension.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F (40.5°C).
7. See TEST #7: Drain Pump.
8. See TEST #3b: Drive System – Motor.
Load not rinsed. 1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into spin position.
5. See TEST #2: Valves.
6. See TEST #3b: Drive System – Motor.
Not cleaning clothes. 1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
5. See TEST #3b: Drive System – Motor.
Fabric damage. 1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Wrong option or cycle selection. Refer customer to “Quick Reference Guide”.
Troubleshooting Pinched Wires in the Harness
Figure 3 - Troubleshooting pinched wires in Harness
IMPORTANT: Verify that the harness is routed under the guides in the main control (ACU) as shown above before re-installing the console.
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