Medline Alterra MAXX User Manual (English)

Questions and Answers:

S
smithstevenAug 3, 2025
How to fix Medline Medical Equipment when none of the functions work?
- C
  Cathy TravisAug 3, 2025
  If none of the functions are working on your Medline Medical Equipment, start by ensuring the hand pendant is properly plugged in. If that doesn't work, try a different hand pendant from a working bed. Also, check if the bed has staff control enabled and disengage any lock-out functions. Plug the hand pendant directly into the “HB” port of the control box. Verify the bed is plugged into a working wall outlet and the power switch is on. Check the fuse box and try another outlet to ensure adequate power. Make sure the power cord is fully inserted into the control box, and if the power cord is damaged, replace it.
C
Cory RandallAug 8, 2025
What to do if one of the actuators is not functioning on Medline Medical Equipment?
- K
  Kristin MoonAug 9, 2025
  If one of the actuators on your Medline Medical Equipment is not functioning, try using a different hand pendant from a working bed. If the issue persists, the actuator itself might be the problem, and replacing it could solve the issue. Check the actuator cable for any damage or cuts, and replace it if necessary. Ensure the actuator cable plug is firmly pushed into the actuator/control box. If the actuator works when plugged into a different port on the control box, the control box may need to be replaced, but first verify it is not a hand pendant issue.
G
grahamchristineAug 13, 2025
Why are the actuators on my Medline Medical Equipment causing the wrong movements?
- E
  Erica PowellAug 13, 2025
  If your Medline Medical Equipment's actuators operate, but the wrong movement occurs, ensure that the actuators are plugged into the correct ports on the control box. If the problem persists, consider replacing the control box.
J
juarezamandaAug 18, 2025
Why is my Medline Medical Equipment bed moving slowly?
- D
  Diane BrownAug 18, 2025
  If your Medline Medical Equipment bed moves slowly, ensure it is properly plugged into a wall outlet and that the power switch is turned on. Check the fuse box and try a different wall outlet to verify adequate power. Also, make sure the power cord is fully inserted into the control box, and replace the power cord if it is damaged.
T
Tara SotoAug 25, 2025
What to do if I hear a grinding noise from an actuator on Medline Medical Equipment?
- D
  David MurphyAug 25, 2025
  If you hear a grinding noise from one of the actuators in your Medline Medical Equipment, it is likely that the actuator gear is stripped. The suggested solution is to replace the actuator.
L
ljonesAug 28, 2025
Why is the Medline Medical Equipment bed not level?
- S
  Seth BarnettAug 28, 2025
  If the Medline Medical Equipment bed is not level when operating the High-Low functions, it may be due to uneven weight distribution on the bed. Try raising or lowering the bed to its maximum or minimum height to redistribute the load.

Medline Alterra MAXX Specifications

General

Brand	Medline
Model	Alterra MAXX
Category	Medical Equipment
Language	English

Summary

Entrapment Safety

FDA Dimensional Recommendations for Entrapment

Special Notes and Warnings

Document Notice and Updates

Information subject to change; check for shipping damage and test before use.

Critical Operation Cautions

Read manual before use; follow specific warnings regarding gas, oxygen, supervision, etc.

Safety Summary and Operation

Bed Operation and Safety Guidelines

Details essential safety practices, brake operation, side rail usage, load limits, and electrical precautions.

Technical Specifications

Bed Dimensions and Angles

Lists bed deck length, width, height, angles, and safe working load.

Electrical Specifications

Details power requirements and duty cycle for bed electronics.

Locating the Serial Number

Instructions on finding the bed's serial and model numbers for service.

Packaging and Handling Instructions

Receiving and Inspection

Guidelines for inspecting shipments for damage and filing claims.

Unpacking the Bed

Procedures for safely unpacking the bed, including required personnel and damage reporting.

Installing Head and Footboards

Headboard Installation Process

Step-by-step guide for attaching the headboard using brackets and screws.

Footboard Installation Process

Step-by-step guide for attaching the footboard using brackets and screws.

Installing Assist Rails

Assist Rail Mounting Procedure

Instructions for attaching assist rails using pre-installed mounting rods and proper tools.

Bed Operation with Hand Pendant

Hand Pendant Usage and Connection

Details the functions of the 11-button hand pendant and how to connect it to the bed.

Bed Electronics and Control Box

Control Box Connections

Diagram and explanation of connections to the control box for actuators, pendant, and battery.

Caster Locking for Stability

Emphasizes the importance of locking all four casters for bed stability and preventing injury.

Battery Backup System

Battery Backup Functionality

Describes the battery backup's role during power failures and charging requirements.

Replacing the Battery Backup

Detailed steps for safely disconnecting, removing, and installing a new battery backup.

Under Bed Lighting

Bed Deck Width and Length Adjustments

Explains how to adjust the bed deck width and length using integrated mechanisms.

Securing Bed Deck Extensions

Advises ensuring all bed deck extension pieces are locked for proper mattress support.

Adjustments with Patient Present

Prohibits making bed adjustments while a person is in the bed.

Caster Guides for Movement

Caster Positioning Guides Function

Describes the swing-down caster guides that keep casters straight for easier bed movement.

Head Section Kickstand

Kickstand Usage and Safety

Explains the kickstand's use for maintenance access and warns against use with a patient in the bed.

Troubleshooting Common Issues

Troubleshooting Symptom Resolution

Provides solutions for common bed malfunctions like non-functioning functions or slow movement.

Troubleshooting Actuator and Control Box Issues

Addresses issues with individual actuators, bed leveling, and incorrect actuator connections.

Actuator Replacement Procedures

Replacing Head and Foot Actuators

Detailed steps for removing and installing head and foot actuators.

Replacing High-Low Actuators

Instructions for safely replacing high-low actuators, including turning the bed on its side.

Bed Schematic Diagram

Replacement Parts List

Bed Component Parts Identification

Lists and illustrates various bed components, including casters, pedals, brake pads, and frame assembly.

Extension Kits and Hardware

Details extension kits for width/length, mounting hardware, and release mechanisms.

Electrical and Control Components

Lists electrical parts like control boxes, actuators, battery backup, hand pendants, and cords.

Maintenance and Cleaning

Service and Maintenance Personnel Caution

Advises that bed servicing and maintenance should be performed by two or more trained personnel.

Cleaning and Disinfecting Procedures

Outlines safe procedures for cleaning and disinfecting the bed, including unplugging power.

Mechanical Inspection and Maintenance

Details regular checks for component wear, welds, fasteners, casters, and brake locks.

Electrical Inspection and Maintenance

Covers inspection of electrical components, cords, plugs, and testing of bed functions and battery backup.

Maintenance Schedule Record

Warranty Information

Warranty Terms and Coverage

Explains Medline's warranty, coverage periods for components, and exclusions like improper maintenance.

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Medline Alterra MAXX User Manual

Table of Contents

Questions and Answers:

Medline Alterra MAXX Specifications

Summary

Entrapment Safety

FDA Dimensional Recommendations for Entrapment

Special Notes and Warnings

Document Notice and Updates

Critical Operation Cautions

Safety Summary and Operation

Bed Operation and Safety Guidelines

Technical Specifications

Bed Dimensions and Angles

Electrical Specifications

Locating the Serial Number

Packaging and Handling Instructions

Receiving and Inspection

Unpacking the Bed

Installing Head and Footboards

Headboard Installation Process

Footboard Installation Process

Installing Assist Rails

Assist Rail Mounting Procedure

Bed Operation with Hand Pendant

Hand Pendant Usage and Connection

Bed Electronics and Control Box

Control Box Connections

Caster Locking for Stability

Battery Backup System

Battery Backup Functionality

Replacing the Battery Backup

Under Bed Lighting

Bed Deck Width and Length Adjustments

Securing Bed Deck Extensions

Adjustments with Patient Present

Caster Guides for Movement

Caster Positioning Guides Function

Head Section Kickstand

Kickstand Usage and Safety

Troubleshooting Common Issues

Troubleshooting Symptom Resolution

Troubleshooting Actuator and Control Box Issues

Actuator Replacement Procedures

Replacing Head and Foot Actuators

Replacing High-Low Actuators

Bed Schematic Diagram

Replacement Parts List

Bed Component Parts Identification

Extension Kits and Hardware

Electrical and Control Components

Maintenance and Cleaning

Service and Maintenance Personnel Caution

Cleaning and Disinfecting Procedures

Mechanical Inspection and Maintenance

Electrical Inspection and Maintenance

Maintenance Schedule Record

Warranty Information

Warranty Terms and Coverage

Related product manuals