Medline Alterra MAXX - Troubleshooting Common Issues; Troubleshooting Symptom Resolution

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TROUBLEShOOTING
Symptom Possible
Cause
Remedy/Solution
None of the func-
tions work
Hand pendant?
Is hand pendant
plugged in?
Plug in hand pendant
Did you try another
pendant from working
bed
Use different hand
pendant from a
working bed
Does the bed
have staff
control?
Are the lock-out
functions engaged?
Disengage lock-out
functions
Is the staff control
wired to the control
box properly?
Plug hand pendent
directly into “HB”
port of control box
Power?
Is the bed plugged into
an outlet?
Plug bed into wall outlet
Is the power outlet on
a switch?
Turn switch on, check fuse
box, or try another wall
outlet
Verify bed power source
(outlet) is adequate for
bed electrical rating
Has the power cord
become loose from the
control box
Insert power cord fully
into control box
Is the power cord
damaged?
Replace power cord
Functions work but
bed moves slowly
Power?
Is the bed plugged into
an outlet?
Plug bed Into wall outlet
Is the power outlet on
a switch?
Turn switch on, check fuse
box, or try another wall
outlet
Verify bed power source
(outlet) is adequate for
bed electrical rating
Has the power cord
become loose from the
control box?
Insert power cord fully
into control box
Is the power cord
damaged?
Replace power cord
Grinding noise
heard from one of
the actuators
Actuator gear is
stripped
Actuator gear is
stripped, replace
actuator
Replace actuator