38 | 12-Quart Digital Pressure Cooker | Model MCPR3500
● Steam is being released from the pressure limiting valve during pressurization.
* Some steam escaping from the pressure valve is normal and should disappear after
about 5 minutes. If steam is still showing after 10 minutes, or after the timer has started
its count down, the pressure valve may not be positioned properly. Use tongs or a
similar utensil, and oven mitts to carefully adjust the valve by gently tapping it side to
side until it seals properly.
* If steam continues to escape from the valve after you have done the above steps,
Press the “KEEP WARM/CANCEL” button , release all pressure before opening the lid,
then check the thin wire spring on the underside of the lid. The wire spring should not
be bent or loose.
* If the unit continues to release steam after you have tried both solutions, the unit may
be faulty. Please contact us at 424-543-1628.
● Steam is being released from the red oat valve during pressurization.
* Some steam escaping from the valve during pressurization is normal and should
disappear after about 5 minutes. If steam is still showing after 10 minutes, or after the
timer has started its count down, the red oat valve may not be positioned correctly.
Use tongs or a similar utensil, and oven mitts to carefully adjust the valve until it seals
properly. This will help settle the lid and valves. The pressure will quickly push up on the
oat valve and seal properly to nish the pressurization.
● The lid is stuck after cooking is complete and the pressure has been released.
* Ensure that ALL pressure has been released and that the red oat valve is no longer
in the upward position. If the red oat valve is stuck in the upward position, gently tap
the lid to allow the red oat valve to sink back in. If the lid is still stuck after the red oat
valve has sunk in, try unplugging the unit for a few minutes.
● The unit has no power.
* A fuse may have shorted out, which usually results from cooking without enough liquid
in the inner pot, or from too much electrical current going through the cooker. Please
contact us at 424-543-1628.
● The LED shows error code E4.
* Unplug the power cord from the wall outlet. Wait approximately 15 minutes before
plugging the unit back into the wall. Press the “KEEP WARM/CANCEL” button, select the
desired preset to start the cooking process. If the problem persists, contact customer
service at 424-543-1628.
● The food is burned at the bottom.
* There isn’t enough liquid in the inner pot. Add more liquid to the inner pot.
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