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Service
Service
If immediate assistance is required, please contact the customer service by telephone or email:
+1 670 676 8500
vfcustomersupport@megger.com
Troubleshooting
The Troubleshooting Guide is designed to evaluate the reasons for a TTRU1 malfunction. The possible test set
malfunctions and causes are listed below. Electronic circuit repairs should not be attempted in the field. Refer to
Repair section.
TTRU1 does not turn on
Check that the batteries inserted into the TTRU1 and in the proper orientation
Check that the battery voltage is at acceptable levels for each battery.
Hold the power button for 5 seconds. Press the power button again.
Replace batteries.
TTRU1 Reports test failed
Check lead connections. Reference Nameplate to ensure leads are connected to the correct bushing.
Printer not working
Check battery is inserted into printer
Charge printer battery using supplied charger
Check printer paper is inserted properly
Check USB cable is plugged into printer
Check USB cable is plugged into TTRU1 USB port
Check printer is turned on by holding power button
Try other USB ports
Cannot connect TTRU1 to PC
Contact your IT department for primary assistance when connecting any device to your PC.
Check USB-C end of cable is fully inserted into the TTRU1
Check USB-A end of cable is fully inserted into PC
Check the TTRU1 is powered on
Check TTRU1 SW is installed
Check TTRU1 is running
Move USB cable to another USB port on your PC
Try another USB Cable
Try another PC
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