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TROUBLE SHOOTING:
PROBLEM IDENTIFYING THE CAUSE:
Burners will not light (with igniter or match)
• Positive connection has not been made between the tank and the regulator.
• Low or out of propane.
• Gas supply valve is turned off.
• Burners are not properly seated over valve orices.
• Flow limiting device in regulator has been activated. Follow reset instructions on page 9.
Burners will not light with the igniter, but can match
light (No spark)
• Ignition Module battery needs to be replaced. Replace the battery. Ensure negative side out towards
battery cap.
• Loose Ignition button lead wires - check lead wires on the back of the ignition button ( on control panel).
Push-in until you feel a click.
• Loose wires at Electronic Ignition Module ( see inside cart). Push-in until you feel a click.
• Faulty Electronic Ignition Module. Contact Customer Support to order a replacement
Fire at control knob /control panel- FLASHBACK
FIRE
• Burner and/or burner tubes have a blockage, forcing ames back towards the user. Burners must be
removed and cleaned, to resolve this issue. Follow the steps on page 15.
• Burner is improperly seated over gas jet. The gas valve must sit inside of the burner venturi.
Disassemble the burner and x the assembly.
Yellow smokey ames/ gas odour can be smelled
• Burner and/or burner venturi is obstructed and needs to be cleaned. Burners must be removed and
cleaned, to resolve this issue. Follow the steps on page 15.
• Possible spider web or other debris.
Flame blows out on LOW
• Flow limiting device in regulator has been activated, either due to a leak or improper lighting. You must
conduct a leak test pg 10 and reset the regulator pg 9.
• Low or out of propane.
• High wind condition. Adjust your BBQ to shield from wind
• Burner is improperly seated on gas jet. The gas valve must sit inside of the burner venturi. Disassemble
the burner and x the assembly.
Low heat
• Flow limiting device in regulator has been tripped, restricting the ow of gas to the burners. You must
perform a Regulator reset pg 9 , and follow proper lighting procedure pg 11-12 to avoid this in the future.
• Make certain the problem is isolated to only one burner. If it appears so, the burner and/or burner tubes
are blocked. Burners must be removed and cleaned, to resolve this issue. Follow the steps on page 15.
• Check for a bent or kinked fuel hose.
• In colder temperatures preheat for longer periods
Low or incomplete ame (assuming burners and
venturi tubes are free and clear of blockages)
• Flow limiting device in regulator has been activated due to a Leak or improper lighting. Perform a leak
test pg 10 and perform a regulator reset pg 9.
Too much heat/ Excessive are-ups
• Excessive grease and build-up on heat tents, in grease tray and within rebox.
Follow cleaning steps on pg 15-17
• Using the "HI" temperature setting. Only use the "HI" setting for preheat and searing. Always
adjust temperature to avoid too much heat.
• Covering more than 70% of the cooking surface may cause overheating.
• Excessive fat on meat. Always cut fat where possible to limit excess grease drippings.
"Paint" appears to be peeling inside lid
• The interior lid is Aluminum not painted. Carbon from baked on grease can accumulate on the lids
interior, resembling aking paint. Follow cleaning steps on pg 17.
• To remove, you will need to brush or scrape the build up away.
Decreasing heat, burner output on "MAX" setting is
too low. (Rumbling noise and uttering blue ame
at burner surface )
• Out of Propane or Supply hose pinched.
• Burner and/or burner tubes are blocked. Follow cleaning on pg 15.
• Regulator ow limiting device activated either by improper lighting, opening tank too quickly, or a leak in
the system. Perform a leak test pg 10 and perform a regulator reset pg 9.
Humming noise from Regulator
• Cylinder valve opened too quickly.
• This is not a defect. It is caused by internal vibrations in the regulator and does not affect performance or
safety of the gas grill.
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