Memphis Pro - Troubleshooting and Error Messages

Memphis Grill Manual Rev. B 18
TroubleshootingAndErrorMessages
TroubleshootingAndErrorMessages
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IntheeventthatyourMemphisgrillencountersanykindofissueorprobleminoperation,pleasecon‐
sultthischart.Ifthesolutionsofferedhereareinsufficienttoresolvethematter,pleasecontactyour
dealer,orHearthlandProductsdirectlyatthenumberfoundattheendofthismanual.
Problem Cause Solution
ReceivedE rror
Message"ER‐1"

Theappliancehas
overhe ate d,possiblydue toa
greasefire,orexcessfuel.
•Turnthegrilloffandallowittocool.Ifnecessary,followthe
procedureintheGeneralWarningse ction.Cleangr illinteriorand
clearofexcessfuelbeforere starting.
•Theappliance hasfail edto
ignitewithinthe
allotted30 
minutes.
•Checkthehopperforsuffi ci entfuel.
•Checktheburnpotforashbuild‐uporotherobstruction s.
•Checkignitertoseeifitisheatingup(ignitermayneedreplacing).
•Inextremecold,grillmayrequireadditi onal primingtoac hieve
ignition.
•Makesurehoodisclosed.
•Grillwillnotstaylit. •Checkthehoppe rforsufficie ntfuel.
•Checktheburnpotforashbuild‐uporotherobstruction s.
•Makesurehoodisclosed.
ReceivedE rror
Message"ER‐3"
•Theappliance has
experie ncedpowerfai lure 
duringoperation.
•Ensurethatyourgrillisse curelyplugge din.
•Checkforpower‐failureswithinyourhome.
•Grillisnotproperly plugged
in.
•EnsurethatyourgrillispluggedintoaworkingGFCIou tlet.
•Apowe rsurgehastrippedthe
circuitboardfuseontheITC.
•Fuse mustbemanuallyreplaced.Seeguideattheendofthis

secti on.
•Woodpe l le tshaveabsorbed
excessmoi s ture.
•Clearthehopperandburnpotof moistpellets,replacingthemwith
drypellets.
•Burnpotisoverloadedwith
ashbuild‐up.
•Checktheburnpotforashbuild‐uporotherobstruction s.
•Grillisn’treceivingsufficie nt
fuel.
•Checkthe
hopperforsufficientfuel.
•Checkthatbothsidesofthehopperarefille d(ProandBuilt‐In) .
•Grillisn’treceivingsufficie nt
air‐flow.
•Checktheburnpotforashbuild‐uporotherobstruction s.
•Checktose eiffan(s)havebeenunpluggedorhavefail ed.
•ContactdealerorHearthland
directlyincaseoffanfailure.
•Burn‐potisoverloadedwith
ashbuild‐up.
•Checktheburnpotforashbuild‐uporotherobstruction s.
•Checktose eiffan(s)havebeenunpluggedorhavefail ed.
Fre quentFlare‐ups
areexperienced
•Fl ammabl ematerialbuil d‐up . •Checktoseeif
fan(s)havebeenunpl ugge d orhavefail ed.
Cooking
temperaturesare
uneven
•Unbalancedairflow
throughoutthegrill.
•Ensurethatfl avorizerisinstalledcorrectly
ITCConstantly
Reads32
•DamagedITC •ContactyourdealerorHearthlandProducts
GrillWillNotTurn
On
GrillProduce s
Excessor
Discol oredSmoke
ReceivedE rror
Message"ER‐2"
GrillWill
Not
Achie veOr
MaintainStabl e
Temperature