Metasys WEK - Warranty Conditions; Change History

EN | Annex
26
9.2. Warranty conditions
METASYSgrantsaguaranteeof12-36monthsforspecicproducts(durationofguaranteedependsontheproductaccordingtotheinformationinthecurrent
pricelist).
The guarantee covers all material faults that more than negligibly affect the function of the device. The guarantee does not cover damages caused by incorrect or
improperhandlingaswellasnormalwear.Furthermore,theguaranteedoesnotapplytothereplacementoftheamalgamcollectioncontainerortofragileparts
suchasglass,plastic,hoses,lters,condensateltersormembranes.Anyincurredworkingandtraveltimesareexcludedfromthewarranty.
In order to determine the validity of the guarantee, the installation proof accompanying the device must be returned to METASYS immediately after proper
assemblyhas takenplace.Inthiscase thewarranty periodbegins withcommissioning. Inthe eventof installationwithoutreturningtheinstallation proofto
METASYS,anywarrantyclaimisforfeited.Installationandreturnofinstallationproofmustbecompletedwithin24monthsfromthedateofsalefromMETASYS.
Furthermore,anywarrantyclaimsofthecustomerexpireifonlyoneofthefollowingcircumstancesarises,regardlessofwhetherthecircumstancesariseforthe
customerofMETASYSoralaterowneroroperator:
> Improper installation, operation, maintenance or transport of the device. If METASYS parts have to be returned, the original METASYS packaging must be
usedforshipping.Priortopackagingandshipping,theMETASYSdevicemustbecleanedanddisinfected.Anyopeningswhereresidualuidscouldleak
must be closed.
> Installation and return of installation proof have not been completed in the aforementioned 24 months.
> Failure to send the Installation Proof to METASYS.
> Installation and use of non-original METASYS parts.
> InstallationofthedevicebypersonnelwhoareneithertrainednorauthorizedbyMETASYS.
> Occurrenceofdamagesthroughimproperhandlingandoperationoruseofunapprovedcleaningand/ordisinfectingmaterial,aswellasnon-compliancewith
the instructions for use.
> Execution of repairs by unauthorised repair shops or unathorised personel.
> Failuretocomplywiththeprescribedmaintenanceintervals.Maintenancemustbecarriedout11-12/23-24/35-36monthsafterinstallationoftherespective
METASYS item.
> MissingentriesintheEquipmentLogbookregardingtheinstallationaswellasprescribedservicingbytechnicianstrainedbyMETASYS.
> Failure to take reasonable immediate measures to avoid further damages in the event of a malfunction.
> ShippingofdevicesorcomponentstoMETASYSwithoutproperaccompanyingpaperwork,inparticularwithouterrordescriptionorinvoiceforthepurchase
of the device.
> Failuretoprovidevisualimages(photos,videoclips...)oftheMETASYSitemcomplainedabout,aswellasofitsinstallationsituationandambientconditions.
METASYSreservestherighttodemandthedocumentationsuppliedwiththedevicetocheckthemaintenanceintervalsfortheassertionofwarrantyclaims.The
processingofwarrantyclaimstakesplaceexclusivelyaccordingtothefollowingmethod:
In the event of malfunctions, the device must be opened by an authorized technician, the relevant component taken out and sent to METASYS unopened and
cleaned.Thecustomer sendsthedevice orcomponentinquestiontoMETASYSathisownexpense. METASYScheckswhetherthereis awarrantyclaim.
METASYSwillrepairthedeviceorcomponentifitiscost-effective.Thecustomerischargedforthecostsincurredfortherepair,butnotthereplacementparts
coveredbytheguarantee.TheconsignmentofthedeviceorcomponenttoMETASYSalwaysrepresentsarepairorderforMETASYS.Forcostestimatesforthe
repairofreturneddevices,aprocessingfee*ischargedifthewarrantyperiodhasexpiredornowarrantycaseexists.Forproductsinspectionsonlywithoutanycost
estimatesaprocessingfee*canbecharged.WhensendingthedeviceorcomponenttoMETASYS,anerrordescriptionwithallimportationinformationaboutthe
devicemustalwaysbeincluded.ThecustomerofMETASYSmayonlyprovidepaymentinadvanceafterconsultationwithMETASYS.Onlytheaffectedcomponent
istobesentin(smallestpossibleunit).Ifcontaminated,intactpartsaresenttoMETASYSwithouttechnicalnecessity,METASYSisentitledtodestroythemwithout
separatepayment.Thenewpartcorrespondingtotheparttobedestroyedisonlydeliveredafteraseparateorderandinvoice.Inanycase,METASYShasthe
righttohandletheguaranteethroughcreditnoteorthereturnofnewpartswithoutconductingrepairs.Guaranteeservicesdonotresultinanextensionofthe
warrantyperiodnordotheyinitiateanewwarrantyperiod.Thewarrantyperiodforinstalledreplacementpartsendswiththatfortheoriginallydelivereddevice.The
METASYScustomerisobligatedtomakehiscustomerawareoftheconditionsregardingthewarrantyprocessing.Thestatutorywarrantyrightsofthecustomer
remain unaffected.
*ThecurrentwarrantyconditionsandfeescanbefoundinthecurrentMETASYSpricelist.
9.3. Change history
Revision Date Description
200004301 30.04.2024 Newlycreated.
Corrected various spelling and translation errors.