65
AQUALAB VSA
If contacting METER by email, please include the following information:
Name
Address
Phone
Email address
Instrument serial number
Description of the problem
NOTE: For products purchased through a distributor, please contact the distributor directly for assistance.
9.3 REPAIR
METER repairs manufacturer defects and instruments within the 1-year warranty at no
charge. Repairs outside of the warranty window are charged based on cost of parts, labor,
and shipping. An extra fee may be charged for rush work. Contact Customer Support for an
estimated repair cost.
METER has loaner instruments available for a fee while the AQUALAB VSA is being serviced.
All AQUALAB VSA units returning to METER for servicing must be accompanied with a
Return Merchandise Authorization (RMA) number. Prior to shipping the instrument, contact
Customer Support to obtain an RMA number.
1. Place the AQUALAB in a plastic bag to avoid disfiguring marks from the packaging.
2. Do not ship the power cord, serial cable, or any other accessories.
3. Ship the AQUALAB in its original cardboard box with suspension packaging.
If the original packaging is not available, use a box with at least 4 in of packing material
(e.g., Styrofoam
TM
peanuts or bubble wrap) between the instrument and each wall of the
box, ensuring the instrument is suspended in the packing material.
4. On the RMA form, please verify the ship to and bill to information, contact name, and
problem description. If anything is incorrect, please contact Customer Support.
5. Tape the box in both directions for added support.
6. Include the RMA number in the attention line on the shipping label.
A Certificate of Calibration will be issued upon completion of the work.
9.4 TERMS AND CONDITIONS
By using METER instruments and documentation, you agree to abide by the METER Group,
Inc. USA Terms and Conditions. Please refer to metergroup.com/terms-conditions fordetails.
To Next Page
Loading...
Need help?
General
