64
SERVICE
• Desiccant: The desiccant humidity value indicates the effectiveness of the desiccant tubes.
Initially when the diagnostic screen is turned on, the pump supplies flow through the active
desiccant tube to help verify that it can desiccate properly. After 30 seconds of pumping,
the desiccant humidity reading should be 5% or less. If the desiccant humidity is unable to
reach 5% humidity, refer to Section5.1 for instructions on replacing the desiccant tubes.
• Weight Cal: The weight calibration saved a scalar into memory that applies to all
subsequent weight readings. A scalar of 1 means that the weight has not been changed
from the default factory calibration. If the scalar strays too far from 1, you may need to
reverify the balance and also certify the weight standard again.
• Dew Offset: The chilled mirror dew point calibration offset is zero if it is running off of the
default factory calibration. This value indicates the offset the instrument applies to the
water activity readings for accurate readings.
• Cap Offset: The capacitive RH calibration offset is zero if the VSA is running off of the
default factory calibration. This value indicates the offset the instrument applies to the
water activity readings for accurate readings.
9.2 CUSTOMER SUPPORT
NORTH AMERICA
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7:00 am to 5:00 pm Pacific time.
Email: support.food@metergroup.com
sales.food@metergroup.com
Phone: +1.509.332.5601
Fax: +1.509.332.5158
Website: metergroup.com
EUROPE
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 8:00 to 17:00 Central European time.
Email: support.europe@metergroup.com
sales.europe@metergroup.com
Phone: +49 89 12 66 52 36
Fax: +49 89 12 66 52 20
Website: metergroup.de
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