221220
ROADSIDE ASSISTANCE
placing the call, please have the following
information handy for assisting the operator in
analysing the issue:
• Description of the problem;
• Your location;
• Registered Contact phone number, in
case you are calling from a number other
than your registered number, as
registered with MG;
• License plate number
if you opt for your own vehicle assistance /
recovery management, the cost for the same
shall be borne by you.
Covered Events
• Mechanical or electrical breakdown
leading to stoppage/immobility of the
vehicle
• Human error
o Key problems: locked keys, lost keys, or
broken vehicle keys
o Tyre problems: puncture, bolts or valve
related issues
o Battery problems: flat battery
o Fuel problems: out of fuel, incorrect fuel,
MG Roadside Assistance is designed to
enhance your overall MG ownership
experience, by providing you with 24hrs/7days
emergency support related to the use of your
MG Motor Vehicle. Peace of mind motoring-
guaranteed.
While it is our sincere hope that your travels
are always trouble-free, breakdowns and road
traffic accidents do happen - our goal is to
ensure that even if your MG is immobilized,
whether at home or while travelling, any
inconvenience to you and your family is
minimized.
Should you ever require assistance, all you
need to do is dial our 24-hour assistance
hotline: 1800 100 6464 and or press the Call
button on your car and MG Roadside
Assistance will be there to help. Vehicles will
be covered under this program for a period of
5 years from the Date of sale of the vehicle.
Getting Help – What to do when you
need Assistance
In the event of a breakdown or accident,
simply call MG Roadside Assistance on 1800
100 6464 (toll-free from anywhere in India), or
press the Call button on your car. When
or contaminated fuel (Twice a year, up to
5 lit)
o Road traffic accident where the vehicle is
immobilized
Assistance will be provided no matter where
you are (i.e. at home, on the roadside, on the
highway, in a parking lot, etc.), as long as you
are not already at an Authorized MG Dealer.
SUMMARY OF CUSTOMER
BENEFITS
Roadside Assistance at home or
on the road
If your vehicle is immobilized, whether at
home or on the road, MG Roadside Assistance
will attend to your vehicle. For conditions
where we decide that the cause of the
breakdown/immobilizations can be solved at
the roadside, a technician will be sent to try
and mobilize your vehicle at your location.
Vehicle Recovery
If your vehicle is unable to be mobilized
following a mechanical or electrical
breakdown, a recovery vehicle will be sent to
recover your vehicle to the nearest
authorized MG dealer.
MG Roadside Assistance 24x7
CALL 1800-100-6464
ROADSIDE ASSISTANCE
under this program for a period of 5 years
from the date of sale of the vehicle.
Assistance will be provided no matter
where you are (i.e. at home, on the
roadside, on the highways, in a parking lot,
etc.), as long as you are not already at an
Authorized MG Dealer.
Non-covered Events
MG Roadside Assistance is designed to help
only in “covered events” that lead to stoppage
/ immobilization of your vehicle. As a result,
this program will not cover following events,
including but not limited to:
• Faulty fuel gauge
• Speedometer not working
• Air-conditioning is not working
• Passenger door(s) cannot be opened
when there are no passengers in the
vehicle
• Boot cannot be opened
• Front and / or rear demisters are not
functioning
• Horn is not functioning
• Damaged door mirrors
Assistance team will help for the medical
coordination.
Accommodation Assistance
In case of a breakdown occurring far from
your hometown (not l ess than 100
kilometres), and if so needed by you, MG
Roadside Assistance will help provide a hotel
accommodation for you for one night.
Program Overview –
Definitions
• Covered Customers:
The owner (or driver) and all the
passengers travelling in the vehicle at the
moment the roadside assistance was
required, up to the legal passenger limit of
the vehicle. The customer may be asked
to produce car/other identity documents
to verify the eligibility under this Program.
• Covered Vehicles and period of
cover:
All new MG vehicles sold by Authorised
MG Dealers in India are eligible for free
MG Roadside Assistance with Pan India
coverage (except islands, areas with
limited entries). Vehicles will be covered
Taxi
If your vehicle is recovered to an authorized
MG Dealer, MG Roadside Assistance will also
provide taxi assistance.
Custody Services
If towing is delayed, or if the technician on spot
is unable to fix your vehicle, MG Roadside
Assistance will arrange for a personnel to take
custody of your vehicle.
Vehicle Recovery following an Accident
If your vehicle is unable to be mobilized
following a road traffic accident, MG Roadside
Assistance will organize to send a recovery
vehicle to recover your vehicle from the
accident site to the nearest authorized
MG Dealer.
Courtesy Car
During such breakdown, if the repairs in the
vehicle require a period of more than 24
hours, MG Roadside Assistance will aid you
with a courtesy car to aid for your immobility.
Medical Coordination
In case of a medical assistance required by you
during the breakdown, MG Roadside
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