Frequently Asked Questions
Problem Possible cause and solution
The coffee tastes weak.
The coffee grounds in
the grounds container
are sludgy and grainy.
Less coffee is being brewed because insufficient
coffee beans are getting into the grinder.
Have you used a dark roast?
This type of coffee bean is often oily. These oils can
cling to the walls of the coffee bean containers and
hinder the flow of beans.
Are you using a type of coffee with very large beans
or different sized beans?
The beans are possibly getting wedged or jammed
and forming “bean bridges”.
Clean the coffee bean containers more often if you
are using darker, more oily coffee beans.
If you are using a type of coffee with very large
beans or different sized beans, pull the bean
containers out slightly and give them a shake.
If necessary, try using a different type of coffee.
Coffee is not being dis-
pensed from both dis-
pensers evenly. Milk
may be sputtering when
being heated up.
Coffee deposits in the main dispenser prevent the
dispensing of the drinks.
Take the main dispenser apart and wash all the
components – with the exception of the stainless
steel cover – in the dishwasher.
This cleaning operation should be performed once
a week.
The consistency of the
milk froth is unsatisfac-
tory.
The milk temperature is too high. Good milk froth can
only be achieved when cold milk (below 50°F/10°C)
is used.
Check the temperature of the milk in the milk flask.
The milk pipework is blocked and/or the milk valve is
soiled.
Remove and clean the milk valve.
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