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STEPS TO FOLLOW IF YOU FEEL YOU HAVE A WARRANTABLE FAILURE
1. Order the repair parts from Morbark. Contact us at (800) 255-8839.
a. Inform the Morbark parts person that it is a possible warranty, and he will send a claim form
with instructions necessary for filing a claim.
b. All parts leaving Morbark will be invoiced to the customer. When the failed parts and
completed warranty claim form are returned to Morbark and the cause of failure is determined
to be a defect in materials or workmanship, a credit will be issued.
c. If labor expenses are to be considered for reimbursement, a completed and approved “Prior
Authorization” form must be on file at Morbark and attached to the warranty claim upon
completion.
2. Filling out the claim form:
a. Fill in the date.
b. Customers phone number.
c. Fill in failure date.
d. Dealer name does not apply on direct sales, region # and sales/service rep’s name if it is being
filled out by one of our field reps.
e. Model and S/N and hours on unit at time of failure.
f. Customer name, address.
g. Customer delivery date.
h. Customer complaint in detail. Attach more sheets if necessary.
i. Parts used, quantity, part number, description and price invoiced. Attach Morbark, Inc.’s
invoice. For any outside purchases, you’ll need to attach invoices from the supplier. Morbark
retains the right to refuse any claim where Morbark replacement parts were not used.
j. Authorized by: The contact person at the customer’s site if more information is required.
3. After replacing the defective components:
a. Box up the failed parts.
b. Ship the warranty consideration parts to: MORBARK, INC., 8507 S. Winn Road, Winn, MI
48896, ATTENTION: Warranty Returns
c. Use the pink copy of the claim, along with a copy of the Morbark invoice as a packing slip.
d. The customer keeps the golden rod copy for his records and any future inquiries concerning
the claim.
e. All returned parts must be shipped freight prepaid.
4. The white, yellow and green copies need to be mailed in an envelope to Morbark
Warranty, PO Box 1000, Winn, MI 48896. Both the parts and claim need to be
received for warranty consideration.
If there are any questions or comments, please call the Warranty Department.
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