Reset Wi-Fi, cellular data, and Bluetooth
What gets deleted/removed when you reset
•
All saved Wi-Fi devices and passwords previously set up on your phone
•
All cellular/mobile settings, like preferred cellular network
•
All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
•
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
•
Wi-Fi
•
Bluetooth
•
Cellular data
•
Hotspot (internet sharing)
Then, if you’re still experiencing problems, try resetting all network settings:
1. Go to Settings > System > Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings.
3. If you're using dual SIMs, select the SIM to reset for mobile data settings.
4. Touch Reset settings.
5. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset app preferences
What gets deleted/removed when you reset
•
Selections you made for default apps to use for specific functions or to open specific file types; you’ll be
asked to choose again.
•
Apps you disabled manually to prevent them from showing in the app tray or on the home screen will
reappear; you can disable them again.
•
Preferences you set for app notifications, like hiding notification content from the lock screen; you can
reset these.
•
Changes in background data and app permissions.
Reset
To reset an individual app, clear its cache.
To reset all apps:
1. Go to Settings > System > Reset options.
2. Touch Reset app preferences.
3. Touch Reset apps.
Fix issues : Maintenance procedures
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