Motorola RFS7000 Series Troubleshooting Guide

Overview
1-5
1.1.7 GE Interface Loses VLANs After Reboot
When a GE Interface is configured as a trunk port with all VLANs (1-4094) allowed, after rebooting the
interface will revert only be allowed on VLAN 1. This is a known issue and there is currently no workaround.
1.2 Access Port Issues
This section describes various issues related to access ports within the RFS7000 Series Switch network.
1.2.1 Access Ports are Not Adopted
Access ports are not being adopted. The table below provides suggestions to troubleshoot this issue.
1.2.2 Access Ports are Not Responding
Access Ports are not responding. The table below provides suggestions to troubleshoot this issue.
Possible Issue Suggestions to Correct
Access port is not
configured
Verify the license key that is set in the switch.
Country code for switch is
not set
Verify the country code is entered into the switch prior to adopting any access ports. The
switch is not fully functional until a country code is set.
Access ports are off-
network
Verify the access ports are connected to the network and powered on.
Switch is configured as
Standby switch
Verify the switch is not configured as a Standby system prior to adopting any access
ports. Even if a Standby switch is not in use, the Primary switch must be in an active
state in order for it to adopt access ports.
The state is automatically determined by the failover system. From the CLI or Web UI
check the standby state to see if the switch is either Primary or Standby
Access ports are restricted
in configuration
Verify the switch is not configured with an access control list that does not allow access
port adoption; verify that access port adoption is not set to “deny”.
Ensure that the access port adoption policy is added with a WLAN.
Access Port is on Exclude
List
Verify the RFS7000 Series Switch ACL adoption list does not include the access ports
that are not being adopted.
Miscellaneous other issues • Check the access port LEDs for “Loadme” message on start-up.
• With a packet sniffer, look for 8375 (broadcast) packets
• Reset the RFS7000 Series Switch. If the switch is hung, it may begin to adopt access
ports properly once it has been reset.
All else... Contact Motorola Support.
Possible Issue Suggestions to Correct
Access Port not responding
after converting to a
Detector AP
When converting an AP300 to an Intrusion Detection Sensor, the conversion
requires approximately 60 seconds.

Motorola RFS7000 Series Specifications

General

Brand	Motorola
Model	RFS7000 Series
Category	Switch
Language	English