Appendix A Replacement Parts & Kits
A.1 Level 1 and 2 Maintenance
This manual covers Level 1 and 2 Maintenance:
Level 1 maintenance is the assessment and/or repair of fault in terms of faulty accessory or physical
aspect of product; not including opening of the unit. Limited to replacement of antenna, battery,
handset, external microphones, external knobs, all related frequency programming to customers’
and in some cases alignment/tuning, by Customer Programming Software (CPS).
Level 2 maintenance includes all Level I activities plus: Assessment that require opening the
Subscriber Product and rectifying a fault by replacement of a board or module, or replacement of
major mechanical parts (like Front Housing Kit or Control Head Board), followed by alignment/tuning
to ensure the replacement of board/module/major mechanical parts are within Subscriber Product’s
specifications as per the service manual. It does not incorporate discrete component replacement.
A.1.1 Replacement Parts Ordering
When ordering replacement parts or equipment information, the complete identification number
should be included. This applies to all components, kits, and chassis. If the component part number
is not known, the order should include the number of the chassis or kit of which it is a part, and
sufficient description of the desired component to identify it.
Request for help in identification if non-referenced spare parts should be directed to the Customer
Care organization of Motorola’s local area representation. Orders for replacement parts, kits, and
assemblies should be placed directly on Motorola’s local distribution organization or via Motorola
Online.
A.2 Level 3 Maintenance
The Level 3 Maintenance can only be done at the Motorola Service Center/Depot since it can deeply
affect the performance of the radio. To find out more about Motorola Service Center, please visit
http://www.motorolasolutions.com
NOTE
For Level 2 maintenance, only Motorola Service Centers or Authorized Motorola Service
Dealers can perform these functions. Any tampering by non-authorized Motorola Service
Centers voids the warranty of your radio. To find out more about Motorola Service Centers,
please visit
http://www.motorolasolutions.com
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