APPENDIX A: TROUBLESHOOTING
50
our business office at (617) 576-2760 and
asking for the customer service
department. In the meantime, you can
download the latest drivers from
www.motu.com.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help,
to solve problems you encounter with the
MicroBook system, you may contact our
technical support department in one of
the following ways:
■ Tech support hotline, Monday through
Friday, 9 AM to 6 PM EST:
(617) 576-3066
■ Tech support 24-hour fax line:
(617) 354-3068
■ Online support:
www.motu.com/support
Please provide the following information
to help us solve your problem as quickly
as possible:
■ The serial number of the MicroBook
system. Please see “Obtaining your
MicroBook serial number” on page 14.
You must be able to supply this number to
receive technical support.
■ A brief explanation of the problem,
including the exact sequence of actions
which cause it, and the contents of any
error messages which appear on the
screen.
■ The pages in the user guide which refer
to the parts of the MicroBook or
AudioDesk with which you are having
trouble.
■ The version of your computer’s
operating system.
We’re not able to solve every problem
immediately, but a quick call to us may
yield a suggestion for a problem which
you might otherwise spend hours trying
to track down.
If you have features or ideas you would
like to see implemented, we’d like to hear
from you. Please contact us online at
www.motu.com/suggestions or write to:
MicroBook Development Team
MOTU Inc.
1280 Massachusetts Avenue,
Cambridge, MA 02138.
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