APPENDIX
49
A Troubleshooting
AudioDesk authorization doesn’t succeed
When authorizing AudioDesk, the OK
button does not become active until you
have entered in your name and a valid
keycode. Your name must contain at least
3 characters, and you must enter the
keycode provided with your AudioDesk
installer disc. Additionally, the
AudioDesk installer disc must be
inserted.
Clicks and pops due to hard drive
problems
If you have checked your clock settings
and you are still getting clicks and pops in
your audio, you may have a drive related
problem. Set your Clock Source to
Internal and try recording just using the
analog inputs and outputs of the
MicroBook. If you encounter the same
artifacts you may want try using another
drive in your computer. Clicks and pops
can also occur when the drive is severely
fragmented, the disk drivers are
outdated, or other drive-related issues. If
you are using a USB hard drive on the
same bus as the MicroBook, it could be
that the USB bus is overloaded (too many
devices on the same bus). Try removing
all devices except the MicroBook.
Connecting or powering gear during
operation
It is not recommended that you connect/
disconnect, or power on or off devices
connected to the MicroBook while
recording or playing back audio. Doing
so may cause a brief glitch in the audio.
Monitoring - How to monitor inputs?
Please refer to the documentation for the
audio application that you are using. If
your application does not support input
monitoring, you will need to use the
MicroBook’s hardware-based
CueMix FX monitoring feature. Please
see chapter 7, “CueMix FX” (page 39).
Controlling monitoring latency
See chapter 7, “CueMix FX” (page 39).
CUSTOMER SUPPORT
We are happy to provide customer
support to our registered users. If you
haven’t already done so, please take a
moment to register on line at motu.com,
or fill out and mail the registration card
included with your MicroBook. Doing so
entitles you to technical support and
notices about new products and software
updates.
REPLACING DISKS
If your MicroBook software installer disc
becomes damaged and fails to provide
you with fresh, working copies of the
software, our Customer Support
Department will be glad to replace it. You
can request a replacement disc by calling
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