myPOS Mini - Refund Transactions; Last Transaction Void

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 12
myPOS Mini - User Manual | page 12
Refund transactions
A refund transacon is used in order to issue a refund (credit) to the customer.
When you refund a card transacon, the amount of the refund is returned to the
customer’s card account and your myPOS account is debited with the corresponding
amount. You must always make a refund to the card used for the original purchase.
Before making a refund
• Never make a refund unless there has been an original purchase with the card.
If you do, service provider may block your myPOS Mini terminal and withdraw
your card processing facility.
• Check that your customer has handed you the card used for the original
transacon – the last four digits have to match those on the e-receipt. If they
do not, ask for the original card.
• Never give a cash or cheque refund for a card transacon – fraudsters oen try
to obtain cash this way.
• Never refund more than the original transacon amount.
Step 1: From the home screen, press (F1) from the keyboard in order to enter the
Transacon type menu. Go to Transacon menu 2 and select REFUND by pressing
key (2). The myPOS Mini terminal will display the REFUND screen.
Step 2: Type in the amount of the refund transacon and press the green key (O) to
conrm. Present the customer card to the terminal either via the Magnec Stripe,
Chip or contactless reader.
Step 3: Ask your customer to Enter PIN code where required.
Last transaction void
Step 1: From the home screen, press the green key (O) and then press (F1) in order
to enter the Transacon type menu. Select Last Transacon Void by pressing key (6)
and conrm with the green key (O). The myPOS Mini terminal will display the Last
Transacon void screen showing the amount of your last transacon.
Step 2: Conrm by pressing the green key (O) if you want to proceed.
Step 3: Ask your customer to Enter PIN code where required.
If there is no previous successfully processed transacon or it has been voided, the
myPOS Mini terminal will display an error message “No transacon found”.
If the transacon is declined with a “Transacon is not permied” message, then
take into account that this type of transacon is forbidden for the parcular myPOS
Mini device.