User & Service Manual Xltek EMU 128 Headbox
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Getting Help
XLTEK is committed to providing you with support so you can operate the EMU128
Headbox with ease and confidence. If you need help, follow these steps to find a
solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and
what you did before the problem occurred.
Step 2: Search NeuroWorks Online Documentation
To open the EMU128 Headbox Tutorial:
1. In NeuroWorks, Choose Help->NeuroWorks Help. The NeuroWorks Help
window appears.
2. Click the Contents tab.
Click the EMU128 Headbox Tutorial book in the table of contents.
Step 3: Restart the Computer
Often restarting the computer will solve a problem.
1. Close all applications.
2. Click the Start button on the Windows taskbar.
3. Choose Shut Down… from the Start menu.
4. Select Restart the computer and click Yes.
Step 4: Shut Down the Computer
Sometimes you need to shutdown the computer completely in order to solve a problem.
1. Click the Start button on the Windows taskbar.
2. Choose Shut Down… from the Start menu.
3. Select Shut Down and click Yes.
4. Turn the power off to the unit. Wait for 10 seconds. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial
number of your EMU128 amplifier. Then contact your local XLTEK distributor or XLTEK
Customer Support at 1-800-387-7516 or Oakville_Technical_Service@xltek.com.
We welcome your feedback and suggestions regarding any aspect of the NeuroWorks
system and software, the online help, our line of accessories, and our support services.
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