5-2 Chapter 5: Service and Repair
Problem Isolation Procedures
NCR offers both on-site and mail-in service for the NCR 5964. Before
calling for service or mailing in your unit for repair, step through the
problem isolation procedures below to make sure the Touch Screen
module is in need of repair. Also, your answers to these questions may
speed the servicing of your 5964.
The following table provides general troubleshooting tips for the 5964.
If you experience a problem with your 5964, please explore the possible
solution options in this table before replacing any component in the
system.
Symptom Probable Cause Solution
Keyboard not
working
Ke
Check fuse in Touch Screen Module
MSR and External
Keyboard not
working
Keyboard adapter
cable not connected
Connect keyboard adapter cable between
adapter card and PC keyboard port
Wedge Controller
configured incorrectly
Configure Wedge Controller using Wedge
Utility (See NCR Wedge Software User’s Guide,
(BD20-1368-B)
MSR not working MSR card not oriented
properly
Ensure that magnetic stripe on card is on the
left when swiped.
MSR harness loose or
broken
Ensure that MSR harness is securely fastened
to the MSR adapter board and none of the
wires have pulled loose from the connector.
Wedge Controller
configured incorrectly
Configure MSR operation using Wedge utility
(See NCR Wedge Software User’s Guide,
BD20-1368-B)
LCD Dim/Contrast
too Light or Dark
Unit is “cold” Wait 15 minutes for unit to reach operating
temperature before measuring brightness or
contrast. Do not expose the unit to operating
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