5-4 Chapter 5: Service and Repair
Symptom Probable Cause Solution
Touch Screen not
working
Touch Screen sensor
harness loose
Ensure that the Touch Screen sensor harness is
securely fastened to the 5964 control board.
Incorrect RS-232
settings in the Touch
Screen Controller or
application
The default setting for the Touch Screen is
9600 N 7 2. Ensure that the application and
Touch Screen settings match.
Note: Do not use MicroCal to calibrate the
5964. For DOS environments, use the GETSET
program. For Windows 95 and Windows NT
environments, use the Touch Ware utility that
is found in the Windows Start Menu at:
START/PROGRAMS/MICROTOUCH/TOUCHWARE
CONTROL PANEL
External harness loose
or not connected.
Make sure that the Y-cable is properly
connected.
Bent pin in external
LCD cable
Check both ends of the LCD cable for bent
pins. Fix or replace cable.
Touch Screen not
accurate
Touch Screen not
calibrated properly.
Load the GETSET.EXE program and set the
video mode to 800 x 600. Test the calibration
using the “draw” utility. If calibration is
incorrect, recalibrate using the 2-point
calibration option in GETSET.EXE for DOS
environments or use the Touch Ware Control
Panel program in Windows for Windows 95
and Windows NT environments.
Touch Screen not
found by
MICROCAL.EXE
Touch Screen RS-232
port set to address
other than COM1 or
COM2.
MICROCAL.EXE pro
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