4-48 Maintenance and Troubleshooting
Cleaning the MSR
MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR-Direct at
http://www.ncr-direct.com. Customers who are participating in the NCR Partnership
Services Program can also purchase cards through NCR Services using the NCR Part
Numbers.
MSR Cleaning and Treatment Cards
Part Part Number NCR Part Number
MSR Cleaning Card, Dry 998-0052929
MSR Cleaning Card, Wet 520522 603-9014730 (box of 50)
MSR Treatment Card 9346-2446 497-0453056 (box of 20)
MSR Treatment Card
The MSR Treatment Card is used to assist in protecting Magnetic Stripe Readers from
Electrostatic Discharge (ESD), which can cause failures when swiping cards that have
metallic hologram stripes.
Swipe the card through the MSR in a smooth motion. Only swipe it down ONCE and
up ONCE. Allow the device to dry for 5 minutes before swiping any other cards.
For two–headed readers, swipe the card through one head, turn the card over, and then
swipe through the other head.
Note: Each long side of the card may be used twice. Each short side of the card may be
used only once. Thus, a single card can treat 6 MSR devices with one UP and one
DOWN swipe per MSR device. These limits should not be exceeded due to the
possibility of spreading contaminants from machine to machine and/or reducing ESD
protection.
Note: If all six up/down swipes are not used on a fresh card it should be placed in a
sealed (Ziploc) bag for future use.
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