NCR Orderman7 User Manual

NCR Orderman7 User Manual V01.04 Troubleshooting
16 Troubleshooting
Error Possible cause Possible solution
Handheld does not charge Oxidized charging contacts Handheld needs to be repaired*
Dirty charging contacts Clean with a dry cloth.
No power supply Check the power supply to the
service station or multi service station
and power pack
Battery is defective Battery needs to be replaced
Battery not charging
(In the fast-charging slot)
Oxidized charging contacts Handheld needs to be repaired*
Dirty charging contacts Clean with a dry cloth.
No power supply Check the power supply to the
service station or multi service station
and power pack
Battery lock dirty Clean the lock
Battery lock is defective Handheld needs to be repaired*
Spring contacts are defective Handheld needs to be repaired*
Battery is defective Battery needs to be replaced
Handheld does not start Batteries are empty Charge the battery
Battery is not inserted correctly Insert the battery correctly
Battery is defective Replace battery
Handheld defective Handheld needs to be repaired*
POS application does not start No connection to the host
system
Check network connection
Process (application) hangs up Shut down and restart your handheld
Automatic backlight too dark/light Dirty lens on the ambient light
sensor
Clean the display with a soft cloth.
No network connection to
service station or multi service
station
(Network status LED on the
service station or multi service
station does not light up)
Network cable not plugged in Insert the network cable
No power to the service station
or multi service station
Connect the power.
(Power LED on the service station or
multi service station has to light up)
Network components (switch) is
not turned on
Switch on network components
*The handheld may only be repaired by trained service technicians.
Orderman GmbH (Part of NCR Corporation) 47

NCR Orderman7 Specifications

General

Brand	NCR
Model	Orderman7
Category	Handhelds
Language	English