NEC Electra Elite IPK - ACD;UCD Operations; Log On; Log Off ACD;UCD; Break Mode Management; Answering Calls with a Headset

24
ACD/UCD
Note 1: A LOG key may be assigned in system programming to Log On/
Off from the ACD/UCD group. A lit LED may indicate that the
station is logged on.
Note 2: With the Elite ACD Plus, these procedures are done using the
softkey functions. Refer to your Elite ACD Plus User Guide for
more details.
Break Mode
Note 1: Break Mode is only available while an agent is logged on.
Note 2: A Break key may be assigned in system programming to set/
cancel Break Mode. A lit LED indicates that the station is in Break
Mode.
Answering a Call Using a Headset
1. Press the Headset key to answer.
2. Converse.
3. Press the Headset key to hang up.
Log On Log Off
1. Press the Speaker key.
2. Dial the access code ___.
3. Dial 1.
4. Press the Speaker key
again.
1. Press the Speaker key.
2. Dial the access code ___.
3. Dial 2.
4. Press the Speaker key
again.
Set Cancel
1. Press the Speaker key.
2. Dial 40.
3. Press the Speaker key
again.
1. Press the Speaker key.
2. Dial 42.
3. Press the Speaker key
again.