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Enter the user details as required, the only mandatory field is the name field. Any number of uniquely
named users can exist per organisation group. Enter a password if the user will be required to enter a
password to login to MyCalls. The user role should be selected from the drop down menu, the user
role defines the access level of the user within the MyCalls application. For a detailed description on
which features are available to the different user roles refer to the version differences document
accessible via the help menu in MyCalls. If MyCalls Call Recorder is being used, you can give the
user permission to playback recorded calls by selecting ‘Enable Call Playback.’ If you wish to create
real time views displaying statistics for the user the select ‘Enable Real Time Statistics.’
Once users have been created, they need assigning to a PIN number. The pin number is the code
entered by an agent when they are prompted to ‘Input Your ID’ on the SV9100 Keyset. To assign a
user to a pin number, go to Configure / Telephone System / Select the PBX / Devices / User Logins /
PIN Codes. Click ‘Create or Edit a User Login’
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