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Upgrading MyCalls
There are two aspects to upgrading a site, the licensing and the upgrade of the MyCalls software.
Upgrade Licensing
Important: Before upgrading take note of which version is currently installed and which
version you wish to upgrade to. As a precaution, take a backup of the configuration and call
records database before upgrading!
To determine what licenses are required in order to carry out the upgrade, in the MyCalls application
click Help > Upgrade Requirements. The screenshot below shows an example of what the upgrade
requirements may be identified as.
Upgrades are available in two main types, singles version upgrade and any version upgrade. A single
version upgrade will allow you to upgrade from version 4.5 to 5. A Multi version upgrade will allow
you to upgrade from version 4.5 to any other released version. All version release numbers will be
staged in .5 increments. A Single version upgrade will allow you to upgrade from 4.5 to 5 or from 5 to
4.5 and so on. To upgrade from 4.5 to 5.5 or above, you will need to purchase an any version
upgrade license.
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