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Creating Users / Agents Using MyCalls
From the Configure / Organisation menu, typically here you would create groups that represent
departments or common groups of agents. These groups can be used to create real time windows or
for reporting purposes. Within the groups, if required, you can create sub groups to build up a tree
type structure to represent departments within a company. Use the ‘Create a New Group’ option to
create a group.
Once you have created a group, you need to create users within the groups. Select which group the
user will belong to and click ‘Create a New User.’
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