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Choose which codes will be assigned to the group by ticking the included box, click OK once you
have selected all the code needed.
Now the unavailable code group has been created, it should be assigned to the appropriate Agent
Control Group. Go to Agent Control / Create of Edit and Agent Control Group, select the Agent
Control Group and click edit. From the drop down menu, select the Unavailable Code Group.
Create agent control groups and unavailable codes as required.
Completion Codes
Completion Codes are available in MyCalls, for details on configuring completion codes, refer to the
MyCalls end user guide.
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