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Assigning a Skill Set to an User
Skill sets can be assigned to users, the first time you click ‘Create or Edit a User Login’ MyCalls will
download the User Login /PIN numbers from the SV9100 and any Skill Sets they are assigned to.
When this happens, it will replace the existing list of user logins and pin number that are configured in
MyCalls. This means effectively means all login ID’s / user login / PIN Codes should be created in the
SV9100 before using this feature.
Next to the Login ID (the Login ID is the User Login / PIN Code), you can click the ‘User’ drop down
menu and assign the Login ID to the User. The Skill Set can also be assigned in the Skill Set drop
down menu.
Once the required changes have been made, click OK and the skill based routing values will be
written back to the SV9100. If changes are made to the SV9100 programming to add other Login ID’s
then the next time you click ‘Create or Edit a User Login’ these values will be read into MyCalls. This
can then be assigned to a MyCalls user.
You can use the ‘Add new User Login’ button to create a new Login ID, this can be assigned to a user
and to a Skill Set. This will also be added into the SV9100 when you click OK.
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