NEC Univerge SV9100 - Page 66

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66 | P a g e

Once the agent logs on, their status will change to show that they are available. If the Agent was

already logged on when they were created in MyCalls, they will need to logoff / logon before their

status will be displayed correctly.

Main Page

Default Chapter2
- Table of Contents2
What Is Mycalls5
Requirements6
- Telephone System6
- Mycalls PC Specification6
Installation Overview7
Installing the Mycalls Server7
- Post Installation License Check10
- Configuration Import12
Opening Mycalls for the First Time16
Mycalls and Virtual Loopback Reporting17
Licensing19
- Reading the License from the SV910020
- Registration21
- Adding Additional Mycalls Licenses24
- Mycalls Call Recorder Licensing24
Installing a Client25
- Network Client26
- Standard Client30
- MSI Installer32
- Outlook Plugin34
Patching Mycalls37
Un-Installing Mycalls37
- Mycalls Server37
- Mycalls Clients39
Upgrading Mycalls40
- Upgrade Licensing40
- Upgrading the Mycalls Software43
Mycalls Desktop and Desktop Lite44
- Macro Scripting45
- Presence45
- SV9100 Mycalls Desktop Programming46
- Configuring Mycalls Desktop47
- Accessing Call Control Features in the Mycalls Application51
- Accessing Call Control Features Using Mycalls Desktop52
Using Call Control Features53
Configuring Screen Pop Interfaces53
Installing the Call Control Service53
- Mycalls Desktop with 3 Rd Party SIP and Analogue Devices57
  - Analogue Extension57
  - NEC IP Dect Device57
Mycalls Desktop with 3 Party SIP and Analogue Devices57
Mycalls Call Centre58
- Mycalls Agent Control58
- SV9100 Programming58
Configuring Mycalls59
- Configuring Pilot Numbers59
- Creating Users / Agents Using Mycalls60
- Creating Users Using the Config Import Tool64
- Creating Real Time Windows67
- Real Time Status - Pilot Numbers67
- Real Time Status - Users69
Mycalls Agent Control70
- SV9100 Programming70
- Configuring Mycalls for Agent Control72
- Set the Agent Control IP Address / TCP Port72
- Agent Control Groups73
- Wrap-Up Timer75
- Completion Codes79
Skill Based Routing Management80
- Skill Sets81
- Assigning a Skill Set to an User82
- Create a Range of User Logins83
- Delete a Range of User Logins83
- Viewing Skill Sets in Real Time83
Using Mycalls Agent Control Features84
- As an Agent84
- As an ACD Supervisor86
- Sample Agent Activity Report87
Mycalls Enterprise93
- Mycalls PC Specification94
- Data Storage94
Mycalls Enterprise Licensing95
SL Licensing96
Mixture of SV9100 / SV8100 / SL Licensing96
Installation Scenarios97
- Scenario 1 - a Central Mycalls PC Colleting from Multiple Pbx's97
- Scenario 2 - Clustered Installation with a Cluster Server and Node Cluster Clients98
- Scenario 3 - Clustered Install with Group Cluster Clients99
- Scenario 4. a Cluster Server with Node Cluster Clients and Group Cluster Clients100
Installation Procedures101
- Scenario 1 - Single Mycalls PC, Multiple Pbx's with SQL Express 2008 R2101
- Scenario 2 - Clustered Installation with a Cluster Server and Node Cluster Clients104
- Scenario 4 - a Cluster Server with Node Cluster Clients and Group Cluster Clients114
- Scenario 5 - Netlink Installation114
- Scenario 6 - Mycalls Call Centre and Enterprise (Non-Netlink)115
- Scenario 7 - Mycalls Call Recorder and Enterprise115
Collector Configuration Application116
- Adding an SV9100116
- Adding an SL1100 / SL1000120
Using Mycalls Enterprise122
- Real Time Windows122
- Reporting - Non Clustering Mode122
- Reporting - Clustering Mode123
- Users123
Using Mycalls with SQL 2008 R2124
- Installing the Mycalls and the Mycalls Database on a SQL 2008 R2 Server124
Installing Mycalls and the Mycalls Database on Separate Pc's127
- Installing the Mycalls Database127
- Testing the Connection to the Mycalls Database130
- Client Installations with Custom Installations131
Backup and Restore132
Document History135

NEC Univerge SV9100 - Page 66

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