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In the Edit Agent Control Groups, click ‘Add New Agent Control Group.’
When creating an Agent Control Group, enter a name for the group and add the users to the group.
To add a user, start to type the users name in the ‘Type part of a name here’ box, select the user from
the box below and click the add button. All members of the group are shown in the ‘Included users’
dialog box.
Note: An agent can only belong to one Agent Control Group.
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