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Unavailable Codes
Unavailable codes can be put into groups and assigned to Agent Control Groups. Unavailable codes
allow agents to specify a reason for going unavailable. This unavailable code is displayed in real time
status windows in the MyCalls application, unavailable codes can also be reported against.
To create an unavailable code group, you must first create the unavailable codes you require, go to
Configure / Telephone System / PBX / Agent Control / Unavailable Codes. Click on create or Edit
Unavailable Codes.
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