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Call Counts / General - Call counts will display statistic such as the number of incoming calls or
outgoing calls
Call Count Percentages – Will display the number of calls as a percentage, available for different call
types.
Users – Agent based statistics.
Performance – Used to Display Grade of Service values.
Unavailable Codes – Used to display statistics on unavailable codes.
Once you have selected the fields that should be included in the report, click next. Choose is to
consolidate transferred calls or not and click next.
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