NETGEAR AirCard 810S

Troubleshooting
97
Telstra Wi-Fi 4GX Advanced III
The hotspot does not connect to your service provider’s
network
If your hotspot does not connect to your service provider’s mobile broadband network, try the
following suggestions:
• Make sure that your micro SIM account is active. To check micro SIM status, contact your
Internet service provider.
• If you use a prepaid micro SIM card, make sure that the account balance is positive.
• If your mobile hotspot still does not connect, you might need to create or update the
default connection profile.
 To check the default connection profile settings:
1. From a computer or wireless device that is connected to your network, launch an
Internet browser
.
2. Enter http://m.home or http://192.168.1.1.
A login page displays.
3. Enter the mobile hotspot password.
The default password is admin.
The password is case-sensitive.
The Home page displays.
4. Select Settings > Network >
APN.
5. Review ISP settings.
Reset the hotspot
You can reset the hotspot to the factory settings. This is useful if you forgot your admin login
password for the hotspot web page.